Telkom is not concerned

Telkom has no consideration for their customers. I am now trying for days to purchase a Internet line through them. A deposit must be paid and I have been trying to contact them to get the payment details. After several phone calls and waiting for more than 15 minutes per call I got through to them. They gave me the payment details and when I went to go and make the payment it would not go through as there was a error code 14. After several attempts it would not go through. So back to them on the phone again and again after more than 15 minutes waiting another person gave me other payment details which was completely different from the first details. The payment on the new details did not go through as it also showed error code 14. So now I want to know what must I do to get this deposit paid before the 7 day time limit is up ... spend another R500 on phone calls that mean nothing. It looks as though Telkom wants the January deal to run out at 31 January without supplying it to the customers.