Telkom is not cancelling service

<p>On 18 May 2016 I was contacted by a lady from Telkom's call centre and was offered an LTE router in order to have faster interent. this lady also created the impression that this new LTE contract will replace my current ADSL contract (Smarthome Advanced- account number: ********** 63688) and after being assured by her that this new LTE contract will replace my current ADSL contract and that I will only have to pay for the LTE contract (and thus not pay more than what I was currently paying for the internet I had) I consented to the LTE contract. However, at the end of June I was billed R569.74 for the Smarthome Advanced contract and R587.80 for the new LTE contract. In July I was billed R569.00 and August R580.55 for the Smarthome Advanced contract, this after I completed a Consumer Request for Contract and Service Cancellation form on 04 July 2016. On 19 July 2016 I received an email from the Telkom Retentions department regarding my cancellation request, and received a case number ( ********** 2). Since the email received on 19 July 2016 I have since received no correspondence from Telkom regarding my request. I would like the ADSL contract to be cancelled but I would still like to keep the landline, and I would also like those amounts that I was billed for the Smarthome Advanced to be reversed.</p>