TELKOM IS NOT A PUBLIC SERVICE-ORIENTED ENTITY

Hi If there was a zero 0 rating that is what TELKOM would get. I app**** for disconnection from the ADSL line in February 2019 as we were offered to share wifi with a family member. I opted to keep the e-mail address. Long story short I have made at least 10 trips to The TELKOM Kenilworth office. Spoke to the manager Shakira and her several assistants when she was not in wrt to the cancellation and credit of R505 that I paid so that I do not go onto a 'blacklist". I have ALL details of ALL my visits, discussions verbal and via e-mail. In the final analysis TELKOM sent me a final notification that there is NO CREDIT and they appropriated my R505. And it did not stop there. I suddenly began receiving phone calls from a group calling itself NUDEBT claiming that I have been handed over for collection. These calls are a daily and or twice daily occurrence. On my last visit recently to the Office I checked on the account number and it is NOT my account number and the chap told me that it actually belongs to a Mr. G Thomas. On the point of my own account I had to call 10210. I was given a pre-paid sim card to make that call but there was no response and all my mobile settings went awry. This incident has left me exhausted and out of pocket what with the time, money and effort of making those trips to Kenilworth each time since February 2019. Yesterday I received a request to review TELKOM's services. On the question of whether I would recommend them to anyone. Yes; you guessed my answer. NO!!