Telkom is nonsense

On the 8th of June i requested a downgrade on my ADSL package from unlimited calls to limited calls only. I went to menlyn store and I was assisted by the lady called Elsie and that lady is so unprofessional,she doesn't even know how to talk to a client she has a stingy attitude.since from the 8th of June my ADSL is not working I didn't make any calls yet Telkom deducted the same amount.I called the customer care many times and I was told that I cancelled my ADSL but telkom is still deducting the money. I am paying R1040 for ADSL that is not working.I contacted telkom even on Twitter but there's nothing they are doing about my case. All I wanted was a downgrade since is lockdown and things are rough but telkom decided to can cancel my ADSL without telling me. I wrote an e-mail to telkom as well to request a call record since they decided to cancel my ADSL on the 16th of June but I haven't heard anything from telkom. I wouldn't recommend anyone to take any telkom deals they are full of nonsense