Telkom is no help and useless

<p>After going into Telkom on 28/05/17 we had app**** for our line to be changed to the Uncapped 10mbps promo, we were told it would take 1 or 2 days to be active of no faults. So the 1/06/17 comes and nothing, after phoning 10213 I get told it is active but the data package is still being processed and that takes 3 to 7 days so I said okay that's fine. Now since the 1st I've been phoning everyday and I get the answer of it taking 3 to 7 days and that today or tomorrow it will be active and now it's the 6/06/17 and still nothing, so I call 10213 and get told it is now going to take 7 to 14 days because a technician has to fix a fault on a box. I never got notified about any fault, I can't get any info as where the box is to be worked on if they need to come to my house or its on their side. The call staff are *********** and don't understand what the customers are asking. So now I wait for another howany days and get nothing done... </p>