Telkom is nie Welkom!!!

On the 11 November 2017 my wifi connection kept on being interrupted so I called the call center who said they could dispatch a technician out but it may be a cost to me if it was my fault. The router reconnected to the wifi signal but then lost it again 2 days later. A call was logged with a reference number to my landline (031) ********** . It has now been 2 weeks and a technician has not pitched. Whenever I call they say they are trying to fix it remotely? I did advise that the installation which was done a few months ago might be problematic based on the fact that the technicians installing it used an old existing line instead of a new connection. This being said the call center agent still insists they are working remotely which makes no sense at all. In the meanwhile I am still paying my full Telkom bill as well as Netflix and Showmax accounts etc. I have to also buy data to go online when studying via correspondence and the kids are draining wanting to watch the youtube videos they have become accustomed to. These are all unnecessary expenses which could easily be avoided if a technician was sent out as they promised. Pity I am bound by a contractual agreement but I guess that's why we get taken advantage of. I really had high hopes suggesting others to join Telkom and even ported my cellphone number but now I really regret it!