Telkom is never good

I have sent a cancellation Form on the 10/11/15, for you to cancel my contract I then received a call from one of your call center agents to advise me for an upgrade i then told him that i dont want to ugrade i then i asked him how long does it take for you to respond he then said 2 to 3 working days i waited and am still waiting i had to call the call center then they advised me that its takes 21 days to cancel the contract which is really frautrating because the phone is no longer appearing on my statement and am being debited alot of money for nothing i wanted to take another contract but when i think of the service you offer people thank you i will have to go to another service provider no one has a courtesy to call me and ask me why do i want to cancel, your cancellation department doesnt care about your costomers 4 years with you has been hell sorry to say that but am not a happy customer at all you will have to organise more training for you call center agents they couldnt give me a ref number they telling me to wait for cancelllation dep when i waited for more than a week now,