"Telkom is never at fault" in their eyes.

Phone contract was suspended due to the wrong amount being debited off my account. The correct amount was manually paid over 2 weeks ago. Phoned in to 3 different consultants which all just read the script in front of them with the same process (Doesn't help). I tried asking to speak to a supervisor and their excuse was that his phone is not working.... I sent an email to him "Paul" (Team leader) and received no feedback at all... Phoned in again about 5 minutes ago to follow up what their excuse is this time. Only to be told he is busy with it.... My phone is used for work and they are messing me with me here. I have sent proof of payment to 3 different emails they gave me and I still don't have an operating phone. I am tired of Telkom's customer service because they never deliver on their promises. Great deals but with really ******* customer service. I have told "Paul Maphoto" to call me twice now and only emails me back to say I owe money when I have already paid. They are saying i owe more money which should be debited by their collections department which they still haven't and today is the 2nd August already when the debit date is the last day of each month. I am tried of their excuses. Telkom needs to find a way to turn their service into a positive one. All I hear as a consumer from other is how bad Telkom's service is. I have 3 people from my personal office alone that has issues with Telkom still now after a year of them not doing what they are suppose to. The Team Leader stated to me over the phone that i have not been suspended even though i have no connection at all on my mobile phone. The arrogance from him was also unacceptable how he is telling me lies when I have done my homework on this matter before contacting him.

Telkom needs to get their act together because they are losing customers due to their bad service and "script reading" rather than problem solving ethics.