Telkom is more like Hell kom

ref 482CWK130116. I am so livid, I don't where to start with this complaint. The faults are on both my Landline and ADSL lines and have been ongoing for a while but I have only started tracking it recently since we need the internet more now than before for online assessments and assignments. I have no internet service and am unable to make telephone calls. It is quite frustrating because I now spend money on cellphone calls to Telkom 10210 and smses to 30591.Technicians call to arrange appointments, I in turn arrange to have someone home and then no one pitches from Telkom. No explanation and no apologies...this is so disrespectful. When I log the fault via sms, I receive the same ref no for the query that I logged on the 13/01/16. which tells me that no one reads the notes or updates the query and closes them off. Or they know that there is still a problem so they leave the query open... I have given up 3 weekends in a row for just in case Telkom comes around...when I eventually reached Ivan Solomon on ***, on Sunday, he assured me that Monday the problem will be resolved. Needless to say it remains unsolved. The [URL Removed] website has no addresses for complaints