Telkom IS ****MING CONSUMERS WITH THEIR CONTRACT CANCELATION POLICY. ITS A FRADULENT ACT!!!!

I had a 36 month contract with Telkom (ending 7/April/2025). According to their terms and conditions, I can cancel within 60ndays of the contract end date to make sure I do not get billed month to month once my contract ends. I have been trying to cancel my contract for a full week now and I keep getting sent from one person to the other, no one is helping. Next thing, I will be billed on a month to month basis because I canceled too late, but whose fault is it honestly!??? Why won't they cancel the contract when it's term as passed!?? I am being forced to continue with a Service I do not need, staying on a call for over an hour placed on hold!