TELKOM IS MESSING UP MY ITC

I CANCELLED MY CONTRACT WITH TELKOM ON THE 3RD MARCH 2017. I SPOKE TO THE GUY NAMES KABELO PARUDI MASHANGANA, WHO SENT ME A CANCELLATION FORM TO RESEND TO THEM. I DID ALL OF THAT BUT THE FOLLOWING MONTH TELKOM TOOK MONEY FROM MY ACCOUNT WHICH I REVESED AND KEPT ON DOING THAT WITH ALL THE MONTH FOLLOWING. SO I CONTACTED MY BANK TO BLOCK ALL TELKOM TRANSACTION WHICH ARE UNAUTHORISED. COMPLAINED HERE ON HELLO PETER THEN WAS CALLED BY A WOMAN I DONT REMBER HER NAME BUT HER EMAIL ADDRESS IS ********** ON THE 2ND OF OCTOBER WHO PROMISED TO GET BACK TO ME AFTER FIXING OR INVESTIGATION THIS. STILL ON THAT TELKOM DID NOT STOP DEBITING IN MY ACCOUNT. TODAY WAS ANOTHER STRAW WHICH I DO NOT EVEN KNOW HOW THEY MANAGED TO GET THE MONEY FROM MY ACCOUNT AS THEY DEDUCTED R534. AGAIN I WILL BE REVERSING THIS AND IT WILL REFLECT BADLY ON MY ITC. I HAVE NEVER EVER GIVEN TELKOM PROBLEMS WHEN I WAS STILL WITHIN CONTRACT, THEY GOT THEIR MONEY ON TIME AND EVERY MONTH. NOW I DO NOT UNDERSTAND ALL THIS GREEDYNESS IF YOU CAN CALL IT THAT. I NEED THIS TO BE FIXED PEOPLE I CANNOT KEEP ON COMPLAINING ON HELLO PETER, BE CALLED AND YET NOTHING IS BEING DONE ABOUT IT AND ALL I GET IS EMPTY PROMISES. I WANTED TO TAKE A LAPTOP WITH TELKOM BUT THEY WAY YOU PEOPLE GO ABOUT TREATING YOUR CUSTOMERS LIKE TRASH IS NOT ON. FIX THIS PLEASE I AM BEGGING NOW