TELKOM IS MESSING ME AROUND ONCE AGAIN

so our telkom cable was ****** 6 times in 1 month. and telkom told us to apply for the wireless service. we have app**** and received our phone and sim. but our service is not connected and our copper line service is disconnected so we sitting without a phoneline. this is our business line and it is affecting my business. i went in to the walk in center and they told me the sim is faulty. they sent a technician and the technician sent us to the walk in center to rica the sim. RENE LESCH at walk in center in kenilworth center told me it is rica'd. but they cant access the service, and i told her the technician told me the sim is faulty and that i must come get a replacement sim and RENE LESCH refused to give me a replacement sim. ive been directed from department to department, ive reported it, ive escalated it, all they tell me is its an active service theres nothing they can do and im sitting for 3 weeks without my business landline. this is really bad service and im furious.