TELKOM IS MAKING MY LIFE A MISERY!!!!!!!!

On the 1st of July I settled my account with an amount of R1200. I called the call centre asking for a letter of settlement thereafter but seems like asking for a settlement letter from Telkom is an issue. I have been sent from pillar to post just to get a settlement letter. I first called in July where I was helped by Nonhlanhla and I was told I would receive it in 48 hours time. I have called the call centre more than 6 times and what's pathethic about their service is that no reference number of a sort is given to you instead you are given a reference of the call centres agents name. I have spoken to a Nonhlanhla, Zanele Langa, Nontsikelelo, Thato just to name a few names last name that attended to my query is a Lebo. What annoys me the most is that they keep giving me the same lame story " we see your query has been lodged it will take 48 hours to receive your settlement letter some say two weeks" . What's more frustrating about this is that my credit score is going down over an account that had been settled 3 months ago. Telkom mobile really is making my life a misery in every aspect. Too many empty promises to your clients!!!!!!