1 reviews | Active since May 2016
Telkom is literally the worst service provider I have come across in my entire life!!!!!!
<p>Okay. So since I joined in December 2015, I've only received like 3 or 4 bills, yet they still expect me to pay every month. But every time I complain, nothing happens. Empty promise after empty promise. In April 2016 I started having problems with my internet being slow. After months of fighting, in Feb 2017 they finally sent a technician out and determined that the cable that connects the Telkom box and the house is breaking and they need to fix it. Every time their technicians show up at untimely times and then you must just be home when they decide to rock up. On Wednesday they phoned me that they are outside to repair the cable. And that was the last time I heard from them. I would just see them working outside the house, and until today I haven't had any feedback from them. I phoned yesterday, they promised the technician will come fix it and phone me back, that still hasn't happened. Ever since then my internet has been off, and my line was crossed with another line we have on the property, and I am not hearing anything back, and now the mess is my issue to clean up. I work from home, I need my internet and landline to work or I lose money. This left me wondering how educated Telkom's people really are. I am so FURIOUS!!!!!! WORST SERVICE PROVIDER IN THE HISTORY OF THE WORLD!!!!!!! </p>
Hi.
Thank you for your reply, however, I have been listening to your teams empty promises for too long now, NOTHING is being done, I don't hear anything, I receive no updates, I don't even get my bills.
And you can be damn sure that I will not be paying for every single day I was offline. I work from home and I have been losing THOUSANDS because of your pathetic service and your pathetic team who never follow up or keep their promises. I've HAD it.
I need this issue sorted as in YESTERDAY. I am DONE listening to your lies and empty promises. I've been without my landline or internet since friday morning. How in the name of #$% must I do my work? Work is certain tasks you have to do to receive a salary each month, since I don't think you at Telkom know what "Work" is, nor VALUE it. My blood is BOILING!!
For once, just do your jobs, that's all I ask, I am not asking that you solve all the problems in the world. I just want to work. That's all I ask. YOu all promise there will be feedback and then I hear nothing.
I don't care what I have to do or who I have to speak to, or if every single person at Telkom KNOWS my name personally, but you don't know who you are dealing with. So you better get your act together if you don't want to hear from me every minute of every day for the rest of your Telkom career.
Hi.
Thank you for your reply, however, I have been listening to your teams empty promises for too long now, NOTHING is being done, I don't hear anything, I receive no updates, I don't even get my bills.
And you can be damn sure that I will not be paying for every single day I was offline. I work from home and I have been losing THOUSANDS because of your pathetic service and your pathetic team who never follow up or keep their promises. I've HAD it.
I need this issue sorted as in YESTERDAY. I am DONE listening to your lies and empty promises. I've been without my landline or internet since friday morning. How in the name of #$% must I do my work? Work is certain tasks you have to do to receive a salary each month, since I don't think you at Telkom know what "Work" is, nor VALUE it. My blood is BOILING!!
For once, just do your jobs, that's all I ask, I am not asking that you solve all the problems in the world. I just want to work. That's all I ask. YOu all promise there will be feedback and then I hear nothing.
I don't care what I have to do or who I have to speak to, or if every single person at Telkom KNOWS my name personally, but you don't know who you are dealing with. So you better get your act together if you don't want to hear from me every minute of every day for the rest of your Telkom career.
Hi there.
It's been working since monday the 20th, only the afternoon, but now the second landline on the property is not working, I am the owner of the one, and my landlord is the owner of the other one, the guys crossed the lines, which is now fixed on my side, but their landline doesn't work.
My question is now, that my internet/landline was off from the friday tilll late the monday, surely I am not going to pay for the days I didn't use, and if my landlord (who had my number while the lines were crossed) made phonecalls on my phone, which I can't be sure if he did or not, I am surely not going to pay for it.
I haven't received a bill since November, even if I were charged, I wouldn't know, so I haven't paid this month, because I don't kow what is happening, and I won't pay for something I didn't use. So if Telkom wants my money, send me my bill. Easy as that. It doesn't end up in my spam folder, nor do I get it via post.
Hi there.
It's been working since monday the 20th, only the afternoon, but now the second landline on the property is not working, I am the owner of the one, and my landlord is the owner of the other one, the guys crossed the lines, which is now fixed on my side, but their landline doesn't work.
My question is now, that my internet/landline was off from the friday tilll late the monday, surely I am not going to pay for the days I didn't use, and if my landlord (who had my number while the lines were crossed) made phonecalls on my phone, which I can't be sure if he did or not, I am surely not going to pay for it.
I haven't received a bill since November, even if I were charged, I wouldn't know, so I haven't paid this month, because I don't kow what is happening, and I won't pay for something I didn't use. So if Telkom wants my money, send me my bill. Easy as that. It doesn't end up in my spam folder, nor do I get it via post.