Telkom is like the Hotel California - you can never leave!

<p>I opted to cancel my Telkom calling plan and ADSL line. I submitted the cancellation forms on 22 February 2017, understanding that it would take 30 days for the line to be cancelled. I received a call from the Telkom cancellations department, I think on 02 March 17, however I was unable to answer the call and a voice message was left. In the message it was stated that I needed to confirm that cancellation and that I would be called back. I did not receive another call.</p> <p>I decided to try resolve the situation and attempted to contact the cancellations department only to be told that they cannot be reached directly. Thus I directed my queries via the billings department and got different stories regarding what should happen <strong>every</strong> time that I called. Eventually I was told that the escalation to the cancellations department could only be done after the expected cancellation date. I duly called and was told that the matter would be escalated and that it takes 3 days for escalation to go through. I called again and then got referred to the new services and retentions department who advised me to submit the request for cancellation again. I have done so. I have still not received a call.</p> <p>It is now the first of the new month, my line should have been disconnected over a week ago and I am still waiting for some resolution. What stupid system exists where the cancellations department needs verbal confirmation, but you have to wait for them to call you and you cannot make contact with them otherwise? I want out, Telkom and I'm not paying for the extra days that you will bill me for because the line was supposed to have been cancelled. </p>