Telkom is lazy & pathetic

We have had no phone & internet connection for about 1 month now.We called and reported the problem about a bad line for the phone , they then sent a technician to come and look where he discovered the problem was two houses up from us on the telephone pole that was overgrown by a bush he then said he had to put in a request for the bush to be trimmed before he could fix the problem and since the technician looked at the line we lost the adsl connection,we have had 2 different technician and the problem is still not fixed. And now they are striking so we will probably be another month before some one even attempts to fix the problem. Telkom will have the nerve to charge us for the month for no service.We should not have to pay and Telkom should pay our Mweb account for one month.