Telkom Is Killing Small Business

We are a small business that has been repeatedly charged by Telkom South Africa for services we never subscribed to or authorized. Despite multiple escalations and formal complaints, the charges continue month after month. We have queried this issue numerous times through Telkom’s customer service channels, but no resolution has been provided. The invoice in question (TIN***) reflects charges that are completely unjustified. This ongoing billing now constitutes *****, and we are demanding immediate action. We have requested:

A full audit of our account Reversal of all incorrect charges A full refund of the amounts billed Written confirmation that this will not happen again

This matter has now been escalated to ICASA and the National Consumer Commission for regulatory investigation. We urge Telkom to resolve this immediately and stop exploiting customers through unauthorized billing.