Telkom is killing my small business

For over a year now we've had Telkom technicians visit our offices in continuous failed attempts to fix our slow and inconsistent internet speed. Much of our work is done directly online, and this poor service feels like a hand throttling our productivity. We've even had our professional IT technician try to work with and then hassle them for weeks to try and solve the issue with no success. I can only imagine the cumulative impact this has on our economy if all business suffer in the same way from Telkom's incompetence. I'm hoping this, and all the other bad press I'm about to publish, grabs their attention enough to take our issue more seriously.