Telkom is killing my sisters they nearly commuted suicide

Evening these people are frustrating 2 of my younger sisters they both took contracts on different occasions the recent one the contract was taken 2018and expired last year September they cancelled the contract and cancelled the number and refused to make sim swap she's been stressing because she's been using this number from 2013 after she had a rough ride she decided to pay it of and have been robbing her instead of paying 139they were deducting 339 and they say it's reconnecting fee of which it's day light ******* you can't pay more than 100% of penalties now they sent an email saying she owe 204after the contract was cancelled october