Telkom is just useless - NO service delivery

I have reported a fault on 23/11/2015 (Fault number: 203CRZ231115) where after I received an sms stating that the line was repaired however that was not the case. I phoned again 17/12/2015 where I received another fault number (310CRZ171215) and was told that this will be escalated and the technician will come out within 24 hours to repair the line, which never happened !! throughout December I phoned probably almost every second day and received the same response that it was escalated ......blah blah blah !!<br> 05 January I phoned again with the same response, and then again the 7th where I spoke to Karabo and he promised again that he will send an email to the Operations Manager, and the technicians which service this area and that he will come back to me. NOTHING !! 11 January I phoned again and spoke to Fithabifo whom also promised me that they will follow up and that the supervisor will keep me posted as this has been escalated (every time I phone its been escalated). she did phone back that same afternoon and said she waiting for a response. Today I phoned again and received the name and number of the technician......wait for it.....he does not answer the phone. *********** !