Telkom is just plain ****

I recently got a bill from Telkom after being under the impression that the account had been moved to someone else name, then I went to sort this out and to cancel the line, after sorting out the payment I asked what else needed to be done to cancel the line, they told me to fill out some paper work, i did this and \all was ok"I then got a bill after canceling. when trying to find out whats going on they tell me ill be reimbursed"