Telkom is just pathetic.

In December we app**** for Telkom to move our existing ASDL line to a new address as we were moving. After two week we went Telkom office to find out why we had not heard from them at the new address we were told that Telkom had cancelled the order for the move. The reason given was that they did not do ADSL lines anymore due to copper theft and that all new contracts were wireless. We then told Telkom that if they had cancelled we would like our final invoice so that we could find an alternative internet connection as Telkom wanted us to sign a new two year contract and we did not want a new contract for a service we did not want. The case was logged and we received a number for the cancellation of the service. We were also told not to worry as Telkom would send us our final invoice at the end of January. Well we are still being billed for a connection we don't have and we have never received the final amount . I refuse to go stand in a line at Telkom only to be fobbed off the their counter staff and I refuse to call their call center as nothing they say ever happens. I will only deal with them via email from now on so that we both have a record of what was said and done. If someone from Telkom would like to respond it would be appreciated as it is almost impossible to navigate their site and when you finally get to send the email you have created it does not go through.