Telkom is inconveniencing their very own clients (Third Review after no action)

I wrote a review on the 23rd of April and I got a response from Telkom the 7th of May saying they will sort out my problem, with a Interaction REF: AI ********** - nothing was sorted out. I wrote another review on the 21st of May and I got a response from Telkom on the 3rd of June saying they will sort out my problem with reference number AI ********** - STILL nothing was sorted out. And not a single attempt from Telkom to contact me.

Today my internet is suspended again and my account is still not correct.

I have logged disputes but they close the disputes without a solution and my confirmation. I tried logging a dispute via the Portal.

How does Telkom ever correct and support their clients?

My bill keeps on growing because the fail to remove a product from the monthly invoice, which I requested to cancel in Sep last year. Its been 8 months now and I'm still being billed.

My account bill has been growing and growing because they fail to action on request. Its impossible to sort it out over the phone via the agents and sending your problem via email is hopeless. The products seems to be removed but my bill has not been corrected and because of that they suspend my internet.

I'm not liable for the fees of this product when Telkom is failing to complete a simple task. Telkom is inconveniencing their very own clients because they are *********** to complete a simple task.