Telkom is inconveniencing their very own clients (Second Review after no action)

I wrote a review on the 23rd of April and I got a response from Telkom the 7th of May saying they will sort out my problem, with a Interaction REF: AI ********** and its now the 21st of May and I'm still sitting with this problem . I have logged disputes but they close the disputes without a solution and my confirmation.

The 2 cancellations email addresses does not work anymore and the call center cannot help me either. How does Telkom fix anything?

My bill keeps on growing because the fail to remove a product from the monthly invoice, which I requested to cancel in Sep last year. Its been 8 months now and I'm still being billed.

My account bill has been growing and growing because they fail to action on request. Its impossible to sort it out over the phone via the agents and sending your problem via email is hopeless.

In Sep '18 I canceled my LTE via the correct procedure - winch is the cancellation form sent to the cancellations email. We want to install Fibre, but we first wanted to get the LTE canceled because we do not want to pay for 2 products at the same time. In Jan '19 a kind sales person from Cresta phoned me and said that he can help with simultaneous install Fibre and cancel LTE - I believed him

I'm not liable for the fees of this product when Telkom is failing to complete a simple task. Telkom is inconveniencing their very own clients because they are *********** to complete a simple task.