Telkom is inconveniencing their very own clients because they are *********** to complete a simple task.

One star is too much for this review.

Telkom is impossible to work with then there are issues on your account, due to their lack of service and support. My account bill has been growing and growing because they fail to action on request. Its impossible to sort it out over the phone via the agents and sending your problem via email is hopeless.

In Sep '18 I canceled my LTE via the correct procedure - winch is the cancellation form sent to the cancellations email. We want to install Fibre, but we first wanted to get the LTE canceled because we do not want to pay for 2 products at the same time.

In Jan '19 a kind sales person from Cresta phoned me and said that he can help with simultaneous install Fibre and cancel LTE - I believed him

Its Apr '19 and my LTE is still listed as a product on my account and every month I have to phone and explain the whole situation but they fail to sort it. Every month their "system is down" Every month they managers are in "a meeting" And every month my bill keeps on growing and I refuse to pay for the LTE, which is a product I don't use anymore and I've requested Telkom to cancel it. I'm not liable for the fees of this product when Telkom is failing to complete a simple task.

Its literally impossible to get them to rectify anything.

My account has been suspend due to this.

And now I want to cancel out Firbe as well, at no cost me, because Telkom is inconveniencing their very own clients because they are *********** to complete a simple task.