Telkom is inconsiderate.

Telkom is so inconsiderate. After 11 years of being a loyal client, they just decided to give me an extremely terrible service. What an inconvenience for a loyal client. They suspended my lines without any prior communication. When I called them to find out about the reason behind the suspension, they told that I exceeded the credit limit which they granted me. I fail to understand because they recently increased their packages, which as a result increased my bill, I paid the bill in full, and I have no outstanding amount on my account, but yet my lines are suspended and they said I must make an additional payment of R100.00 manually to have my lines reinstated. How do I make an additional payment while my account is not in arrears. I lodged complain and they gave me a case number and advised that it will take them three days to assign my case to someone who will be dealing with it, meaning after three days, it is when that they will start working on my case. I made the consultant I spoke to aware that the situation is inconveniencing me because I cannot make calls and also can't access the internet, I further asked her if this is they way they treat clients, her response was "unfortunately yes".

I am so disappointed and inconvenienced. Now I have to get a prepaid simcard and buy airtime so I can make calls and also buy data to access the internet, but yet I am paying a contract.