Telkom is *********** to provide a service

Telkom's staff are poorly trained. They are eager to add extra charges to your account and later suspend your account, but if you have a dispute or a request or a query, they just choose not to attend to your request. I requested that all devices be put on one statement to avoid wastage of paper and time. I was told it can only be done at a Telkom store, when I went in, they told me they can't do it, it can only be done via call centre. They **** to me by telling me they have no control over the rejection charge, but still they charged rejection fee on one bill, but not the other, even though they all get paid on the same day. They tell me debit orders get processed on the 1st of each month, but statements only get processed on the 4th of each month. How the hell can they process debit orders without processed statements? On the 21 December 2017 I logged a complaint that we have no network coverage at our home. If we want to make a phone call or access social media platforms, we have to leave our home to do so. After several complaints, they sent out a technician on the 5th February to do a test. He noticed that what I said was true and he will send it to the involved department. That was the last I heard of the matter. Still Telkom want us to pay for a service we cannot use. We use our Wi-Fi device to be able to connect to the internet. I pay for that service separately. On 9 March I requested that two of my bills be merged. I was given a case number and was told someone will phone me within 72 hours to assist me. On 12 March I followed up and was told they will escalate my request and someone will contact me. Today is the 21 March and nobody have phoned me to assist me, instead they suspended my service and they are unwilling to help me. I just have to pay and then they will assist me. After all, they *****ed up my account with their incompetence.