Telkom is *********** to move a line.

<p>We went through all the trouble to go into the Telkom shop in Centurion mall to give our 30day notice to move our Telkom line. We were assisted by an employee with email address ********** I got a sms confirming that my order has been placed and also a phone call confirming the date that a technician will come out on the date as requested. After the phone call I received two new messages both with different dates.</p> <p> </p> <p>Up to date, no one has come out and before yesterday (4 July) we haven’t heard anything from Telkom since the last message. I tried to phoned the 10210 number for 2 days without any answer, I even send emails to ********** which was completely useless. </p> <p> </p> <p>Eventually I went into the shop AGAIN and after standing in a line without any assistance a consultant requested the technician to contact us and after 20 minutes he phoned the 10210 number and just gave me the phone. I had to hold for more then 15 minutes before someone answered and first she couldn’t see our order and after explaining to her for the 5th time that we only want to move our existing line, she told us that the order was completed. This turned out in a fight and eventually they come the story that Molef haven’t placed our order after we gave our 30 day notice even though we did receive all die above mentioned confirmation.</p> <p> </p> <p>So we had to do everything all over again!! And after an hour and a half I once more received a confirmation sms, but was told that Telkom cannot guarantee that someone will come out in this week, but we will receive a phone call today.</p> <p> </p> <p>We still haven’t heard ANYTHING and we are paying for this unbelievable bad service!!!</p>