SP
Simo P

1 reviews | Active since Jul 2011

14 May 2015, 20:02

TELKOM IS ***********, OUTDATED AND PATHETIC

1.Telkom mobile issued a mobile phone account to someone who was using my ID number **********ly, therefore account is some R22 000 in arrears. The information they captured does not even make sense, which leads me to believe that this might have been an inside job. I have been a victim of ***** before and i took certain measures to make sure i am never a victim again. But because no due diligence was done by Telkom mobile, my ID number fell victim again. This 2011/2012 account only came to my attention a month ago when i tried to buy a telkom mobile sim card to use for LTE data. I gave them all the info they required to investigate, and month later...still nothing. 2. Since 2013 i had a Telkom landline, which i cancelled in February of this year. I cancelled at a telkom direct store in cresta, so you can imagine my shock, when as recent as yesterday, i received an invoice for a land line i cancelled months ago. Companies with an industry monopoly like Telkom take a **** out of customers. They make their money through over billing people and giving out phones to **********. Telkom is being run by clowns. It is not funny and ICASA needs to look into TELKOM. I will make them aware.

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Replies (1)
Telkom
Telkom's reply14 May 2015, 20:06
Official
Hello symo,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110910.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team