Telkom is ***********

I went into Telkom windermere center to cancel my wifi contract as the wifi is forever down.The lady who assisted me put a request through for cancelation.She told me I will receive a sms with cancelation which didn't happen however I received a email with ref and it also stated someone from the call centre will call me within 3days to confirm cancelation.that to never happened.its 2 weeks later I went back into the store.the same lady sed o no I must call in. Why should I? Why wasn't I told this in the first place?why is the email stating some1 will call me?The lady gave me a nr to call for cancelation which that number was incorrect and I waisted more then a hour gettin transfered from this end to that end.also the lady sed my last debt will b end of Jan and cancelation is up until the 17th.when I spoke to the call centre person she told me I will b debted end of Feb.telkom please train your people as I was advise to cancel but now paying for a entire month service