Telkom is *********** and does not listen to customer assistance

Telkom WCDMA (Fixed line look alike) and Telkom LTE internet service in Roodeplaat is now off for over 1 month. Telkom is *********** and does not listen to its client technical advice. The WCDMA and LTE services are both running from the same Telkom tower in Roodeplaat that has been hit by lighting more than a month ago. Every time when I log my complaint again (using other cellular providers) I mention the technical problem, but Telkom is listening. Today Telkom service provider ATIO came out to investigate the LTE signal and spend about 2 hours to find the signal with their monitoring equipment (cell phone connected to a laptop) and they obviously could not find the LTE base station that is simply not active. Has Telkom no more competent s****ed people left to find out that their WCDMA and LTE site at Roodeplaat is off. Telkom has this excellent TOC in Centurion that should be able to monitor all their Telkom site, but this is apparently also not working, or nobody cares. Telkom, you disappoint me, I am trying to run a business but now I was forced to get another provided just to get Internet service. I get so many different fault references and I thing Telkom is giving random faut numbers: ********** ***7CTZ250318 and today it was **********