Telkom is ***********

I moved from Vodacom to Telkom around Feb. It was the worst move ever - from the shop to the call center - no-one has gotten anything right. The shop loaded the wrong contract for me, I phoned the call center and they said they would correct. I even had the call center agent's email address - I followed up regularly and then he just stopped responding. I phoned again and they told me that the agent was supposed to have advised me to go to a branch - he couldn't assist (weeks wasted). Went to Galleria Mall, Amanzimtoti - waited for about an hour and a half in line (this shop ALWAYS have a long wait, but only shop in area). Shop assistant "corrected" my contract. When I received my next bill, they had added about R6500 for "device obligation" as they treated me as if I had changed my contract by choice, which I had not - it was their error that had to be corrected. Logged a case ********** 9 on 7 April, turnaround time supposed to be 72 hours. Phoned a week later, no progress, still working on it, phoned today, informed that the query was put in the wrong queue and they would have to log a brand new query ********** 1. They could not escalate it as it is now a new query! Never mind that it was logged on 7 Apr - their mistake becomes my problem. I'll now have to empty out my account to make sure they don't take the money on the 1st. Unfortunately Telkom has not done 1 thing right. I am above frustrated with them.