Telkom is ***********

On the 1st of March 2018 i took the Free me 2GB contract with Telkom because i wanted to make use of the telkom to telkom calling and the new LIT music that the provide

I then noticed when using the supported app which is Apple music it takes data from my normal data and not from the data that they provide when using this app.

I immediately escalated this issue with telkom and they gave me a 72 hour turn around time.

Today it is the 9th of April 2018 and my issue is yet not resolved.

Every time i contact telkom to follow up on the case they reply with “it is being attended to” with no progression on the case. This forces me to ask to speak with a manager or supervisor. I receive a reply that the manager is in a meeting and will call me back.

This has happened to me 4 times and to this day I have never recieved a call from Telkom.

I am currently paying for a product that i am not receiving and this is unacceptable behavior from a provider.

How will i ever resolve my issue if the treat me like this?

Telkom is *********** and i would not recommend them until my issue is resolved.