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Onesimo M

1 reviews | Active since Feb 2018

08 Feb 2018, 12:36

Telkom is incompent

It has been two years addressing the same issue with Telkom. For starters they have no Telkom in Mthatha. They have sent us three faulty routers and all the time these routers do not work. They send them after we complained on numerous occasions and the issue is still not sorted. The technician was here again telling us that TELKOM has AGAIN sent the faulty routers and they don't seem to care in fixing the issue. When we have to exchange it we have to carry the costs of going to Telkom which is in East London or Port Elizabeth. The staff is incompent and does not provide any solution. This is tiring. If they don't want business they must say so and close down instead of this incompetence.

My number is ********** BNI Attorneys

0
Replies (1)
Telkom
Telkom's reply06 Mar 2018, 09:31
Official

Hi Onecimour

Thank you for contacting us and we humbly apologize for delay response.


The response serves as confirmation that your query has been received and we picked up that 126cek070218 has been cleared. Did you manage to get help with your router?

We do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,