Telkom is in breach of the Consumer Protection Act

I signed up for Telkom ADSL. Installation occurred on 2015-01-06.<br> <br> Since then, I have had two days of adequate service. The rest of the time I have either had NO service, or CRIPPLED service (speeds less than 1/10th of what I'm paying for).<br> <br> To clarify: when I have no service, I AM NOT EVEN ABLE TO CONNECT TO TELKOM'S OWN EXCHANGE. This means that the problem is in no way related to external providers. My modem is connected by an uninterrupted line of Telkom-owned copper to a Telkom-owned exchange that is around the corner from my flat, but despite this, I cannot connect.<br> <br> When I do have service, the latency is over 400ms.<br> <br> I have spent over three hours on the phone with Telkom support agents. Unfortunately, these agents are hamstrung