Telkom is in breach of the Consumer Protection Act

<p>We app**** online for the Telkom Mobile Offer on the Iphone 7. Made the first payment as per the request and received an email from Telkom: </p> <p>Hi, </p> <p>Good news! Your order #online_2262 is on the way and should be with you shortly. If it’s not in your hands within five working days, please call 081180 with your reference number.</p> <p> </p> <p>We have been phoning Telkom every day after the five working days, sometimes holding on for close to one hour asking them when they wil deliver the handset - on Tuedsay 15 November a consultant gave me a waybill number and the courier companies details and told me to follow up myself, which I did. </p> <p>The courier company informed me taht Telkom requested the parcel not be delivered. Since 15 November I phoned daily, tweeted and emailed. Every time the same answer - it will be esclated to back office.</p> <p>Eventually on Friday 18 Novemebr a manager phoned me and said he will sort this out as it is new systems and they do not deal directly with online sales. Friday afternoon I received a phone call from a Telkom represenatitive from phone number ********** and told me all is sorted, he just dispatched the handset and because it is weekend it will only be delivered on Monday 21 November.</p> <p> </p> <p>I phoned again yesterday 10213, waited 50 minutes and after another 15 minutes on hold the operator told me it is escalated to back office. They will phone me back - still waiting for that call. </p> <p> </p> <p>Today - once again phoned 10213, lucly only 45 minutes before someone picked up, refered it to back office and then tells me the deal is declined ??? </p> <p> </p> <p>I told her that we received confirmation from Telkom that the offer is accepted, made the first payment and are waiting for delivery as per Fridays Phone Call.</p> <p> </p> <p>She requested that I mail her the documents, which I did and now we wait.</p> <p> </p> <p>I am lodging a complaint with the online ombudsman - since Telkom cant sort out this matter and we received confirmation of the order and first payment was taken.</p>