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w.vanniekerk w.vanniekerk

1 reviews | Active since Mar 2017

10 May 2017, 16:39

Telkom is in breach of contract!!

<p>I have app**** online for the April BIG DEAL 4mb Uncapped adsl with router and wifi extender in the 4th of April 2017..</p> <p>After waiting for several weeks they finally pitched yesterday (09/05/2017) only to install the line informing me that unfortunately they do not have the router & extender in stock. The technician then advised me to collect the router and extender from any Telkom Front Shop. I went to Telkom Cape Gate but was told they are also out of stock and placed my name on a waiting list. I then went to Telkom in Eikestad Mall Stellenbosch who DID have stock but refused to supply me with it as it will deplete their stock level?!</p> <p>No one can tell me when will they have stock as they have apparently been out of stock for some time now. So why install lines for contract adsl customers if you cannot supply a modem?! </p> <p> </p> <p>I would like to cancel this contract as Telkom have only supp**** a quarter of what they promised and what I signed for. I can do nothing with that line without a modem but I'm sure I will be billed for it.</p> <p> </p> <p>SO PLEASE DO NOT FALL FOR THEIR BIG DEAL FALSE ADVERTISING!! THEY CANNOT DELIVER!</p>

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Replies (2)
Telkom
Telkom's reply11 May 2017, 08:33
Official

Good day Wilna,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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w.vanniekerk w.vanniekerk's update12 May 2017, 08:34
Reviewer Update

I realize now why Telkom installed the line while they didn't have stock. To generate income so long!? I received an sms this morning stating that I will be billed from 09/05/2017 for my telephone line as it is active.

This is *****! I didn't apply for a telephone line!! I don't use a landline!! I app**** for an adsl contract which unfortunately needs a telephone line. I still don't have a modem/router so I cannot use this service at all?! I am being forced now to pay for something that I don't have use for?! PATHETIC!! Shame on you TELKOM!!