TELKOM IS IMPOSSIBLE TO DEAL WITH!!!

I have been trying to arrange ADSL / WIFI for my home for going on 3 weeks now. I have spent a total of 4 hours on hold trying to resolve the simplest of issues. The technician arrived at my house last week before the time that I requested, and VERY luckily my flat mate was sick and happened to be home. He rocked up to set us up, but forgot the most important part of the entire set up - the router. After calling and spending forever on hold again, the guy ended up rocking up at my apartment with NO phone call and NO warning, again LUCKILY my flat mate was home again. Now that all is set up - the internet doesn't even work!!! I have NO clue how payment is going to be made for this new ADSL line, as I can never get through to anyone to get help or ask questions, but now I have this new router set up with cables everywhere, and it's not even working. I don't have the time to sit on hold AGAIN for hours to try and have this now 4th issue resolved with them. I can't believe they are THE ONLY company available in South Africa to get this done, and they are completely USELESS!!! Get us a new landline company in SA PLEASE!!!!