BS
Brent S

1 reviews | Active since Sept 2015

30 Mar 2016, 17:10

TELKOM IS ILLIGALLY TAKING MONEY

I ordered a iPhone 6 Plus from Telkom in September 2015. The phone never arrived. I told them to cancel my order. They then delivered a phone to my office at the end of October. No one signed for it, it was simply delivered. I called Telkom and told them I did not want the phone and they would have to collect it. I was informed they would collect after the weekend. On the monday I called them and they informed me that they would collect the handset. On the Tuesday, a courier arrived with anotherhandset. I said I didnt want either and was instructed to give the previous handset to the courier. He then left and I have neighbors to witness the entire thing. I have been debited every moth since then... I dont have a phone or a contract with your company... Im disgusted at your service and will never do business with you ever again. I have discouraged many from using your network and will continue to do so. If this is not sorted within the week, I will be contacting ICASA and I will be putting the story out on SOCIAL MEDIA in a HUGE way. Get this sorted! Pathetic service! I received another account in the post today! i will certainly have the debit order blocked!

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Replies (1)
Telkom
Telkom's reply30 Mar 2016, 17:20
Official
Hello Brent0007,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.