Telkom is ignoring my HelloPeter reviews, they refuse to address the complaints made

This is the third complaint on HelloPeter regarding the same issue, below follows the direct quote from the original complaint on 31 Mar 2016: "Dispute number ***2: Unfair service charge I sent a request on 21 Jan for cancellation of my telkom account on 21 Feb and immediately received an acknowledgement of receipt of the email. The line was subsequently cancelled on 18 Feb. Now I have recieved an account with a service charge for the full month service fee (R428.07) which they classified as a notice fee (kennisgewingskoste). This is unacceptable as I have given the full month notice they required, in writing and received acknowledgement of receipt of the notice. I have lodged a dispute with Telkom which was subsequently rejected, with absolutely no clarification on the reason for the rejection." Subsequent to that I wrote a follow up complaint on 8 Apr 2016: "Still no further response on dispute I complained about my dispute (Dispute number ***2) not being addressed by Telkom in a previous complaint (17:21 Thu 31 Mar) and Telkom subsequently responded with a generic response saying they are looking into the problem (***). However it has been a week and I have not received any further responses from Telkom in this regard. The original complaint still holds:\I sent a request on 21 Jan for cancellation of my telkom account on 21 Feb and immediately received an acknowledgement of receipt of the email. The line was subsequently cancelled on 18 Feb. Now I have recieved an account with a service charge for the full month service fee (R428.07) which they classified as a notice fee (kennisgewingskoste). This is unacceptable as I have given the full month notice they required, in writing and received acknowledgement of receipt of the notice. I have lodged a dispute with Telkom which was subsequently rejected, with absolutely no clarification on the reason for the rejection.\" I have subsequently sent multiple email directly to the email address dedicated to hellopeter complaints: ***, with no response: "HelloPeter Telkom <***> Apr 8 to me, Copy Good Day, Thank you for making contact with us. May you kindly provide us with the number in question, the one you requested to be cancelled. We apologise for any inconvenience cost. Should you have any further queries, please don’t hesitate to contact us on ***. Regards, Thato Social Media Telkom Mobile ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Apr 8 to HelloPeter Dear Thato The number in question was ***. My ID number is ***, my address is 2 Pieter Place Brummeria Pretoria. Regards Dr HG Brink Apr 20 (13 days ago) to HelloPeter Dear Thato I am still waiting for feedback on the issue with my refund. The telephone number in question is ***, my ID number is ***. Regards Dr HG Brink to HelloPeter To whom it may concern This is the third email I send to this email address regarding the case number SM218980, which concerns the original telephone number *** for owner Dr HG Brink (ID number ***). The original dispute reference number with Telkom was ***2, this dispute was apparently resolved, however the "resolution" was never confirmed with me as client which I take issue with. Please refer to Hellopeter.com for the original complaint regarding the cancellation of the fixed Telkom line. I also attach the original cancellation notice I sent to Telkom on 21 January 2016. I am extremely unhappy with the manner in which this case has been dealt with and will continue complaining to hellopeter about this for as long as it takes to get a clear and satisfactory answer from Telkom regarding this problem. Regards Dr HG Brink" The situation is extremely unprofessional on the side of Telkom.