Telkom - Is iemand by die huis??? Clearly net terrible service!

I signed up with Telkom just over a month ago, I have had to change banking details during this time and not to have a bad payer profile I paid them via eft just to make things easier, I contacted them on the 26-28 June via phone and log a query, thinking someone will call you back, thinking its covid, people work from home so I'm i understand. I then receive my bill, disguising a charge of R202.70 as a subscription/once off fee, keeping in mind my bill should be R369. but further down its actually a rejection fee. This i am fine with , still its a ridiculous charge. I contact them via social media....twitter, facebook, the app is useless by the way, and nothing! Today i tried again and the chat option on the website worked , hallelujah!, then a Zanele helps me, I update my banking details and I query the charge, and she gets disconnected, SHOCKER. I re initiate the chat and got Mpho to assist, all goes well until I query the charge and the paw paw hits the fan, Now I will be charged the R202.70 AGAIN because its the 16th today, WTH!!! Nevermind the fact that I logged a query and it took them almost 3 weeks to contact me, because this is something that only the agent can update you cant do anythuing on the app. I am ever sorry I signed up with Telkom again, the bad customer service with agents speaking over you and just a sorry is not good enough and even worse this time around.I to work for a service provider and never in my life would I be allowed to speak to a client in this way, i would have been fired long time ago, You can default me for all I care and see how far your get, I will NOT pay that money as it is ****************.