1 reviews | Active since Jun 2016

07 Jun 2016, 14:06

Telkom is Hopeless!!!!

<p>We have reported our landline to Telkom since May and to date no one has been there to assist. Everytime we phone Telkom we are given a reference nr and told that a tech will be sent out. The people who 'help' us dont even know how to answer the phone properly! Totally pathetic 'service'!!!</p>

0
Replies (2)
Telkom
Telkom's reply08 Jun 2016, 08:16
Official

Hi michelle-ince

Thank you for making contact with us and bringing this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


Interaction REF: AI***


Regards
Keagan
Telkom Social Media Team

's update08 Jun 2016, 09:41
Reviewer Update

Thank you Keagan for your speedy assistance, the line has been fixed...it's just sad that we have to go through these media channels to get assistance from Telkom.