Telkom is honestly *******...
<p>It is amazing how quick your consultants respond to online sales applications but the after service is horrendus! It has been over 3 weeks I have been calling telkom about the same problem. </p> <p> </p> <p>I took out a wifi contract from telkom and I realised that there is no connection whatsoever in my area. I called countless times and logged complaints but I am called by consultants who cannot begin to assist me, always telling me they will escalate. I have been calling since first week of March about this issue and only on the 30th of March did I receive a case number and was informed I will be called within 72hours, that never happend. I had to call again, hold for over 15 minutes and explain my story all over again - and as expected consultant couldnt do anything and "logged another call" which till now 10/04/2017 has not been attended to. WHY DO YOU NOT TAKE CARE OF YOUR CUSTOMERS????</p> <p>It has been a month without wifi connectivity, yet I will be expected to pay the monthly premium. When I tell them i want to cancel, I am told about cancellation fees for a service which they cannot fulfill. How does this work? </p> <p> </p> <p>I hate your services , so horrible. </p>
Dear Luana
I did not responde here as I went in store,but well they havent helped!! Anyway,
It is now 07/08/2017, I have gone in-store countless times, I have been debited R649 end of May and now R647 end of July. I just went in store now for another cancellation (3rd attempt) and I have been informed that Telkom has on my behalf decided that they will not cancel my contract despite a technician confirming onsite that they have no coverage. Kindly see below the report (which I am only getting now 2 months later after having to fight with your store consultants) :
Customer's location: -26.221301, 27.893380. It is said that the customer is using a Huawei E5573 router and complains about slow throughput. The customer is getting poor TM reception from F22447_GC_Open_Ground_C1, PCI=330, with signal levels of RSRP=-120dBm, RSRQ=-12dB. The customer is in a poor TM coverage area. The customer will have to wait for a new site that need to be planned and be brought on air in their area so that they can have good TM network service.
Case number: ********** 0
Notes added by: Pinky Xulu
WHO THE **** DOES THAT? Does this make any sense??? And you have the audacity to deduct over R1200 in this period of me waiting for your service upgrade.
I also just received an invoice informing me my balance due by 31 August is R1 296.94, FOR WHAT EXACTLY???
Can I please get a recording of the sales call as I took this online and I was only called to confirm.
1: Sales consultant did not inform me that package doesn't cover my area
2: She did not inform me that this is an uncapped deal as she read terms and conditions
I WANT THIS RECORDING RELEASED AS IT IS THE BIGGEST PART OF THE PROBLEM.
I cannot give my ID number but herewith account number ********** 6. I have no idea what the sim number is.
when exactly will you come back to me???
Dear Luana
I did not responde here as I went in store,but well they havent helped!! Anyway,
It is now 07/08/2017, I have gone in-store countless times, I have been debited R649 end of May and now R647 end of July. I just went in store now for another cancellation (3rd attempt) and I have been informed that Telkom has on my behalf decided that they will not cancel my contract despite a technician confirming onsite that they have no coverage. Kindly see below the report (which I am only getting now 2 months later after having to fight with your store consultants) :
Customer's location: -26.221301, 27.893380. It is said that the customer is using a Huawei E5573 router and complains about slow throughput. The customer is getting poor TM reception from F22447_GC_Open_Ground_C1, PCI=330, with signal levels of RSRP=-120dBm, RSRQ=-12dB. The customer is in a poor TM coverage area. The customer will have to wait for a new site that need to be planned and be brought on air in their area so that they can have good TM network service.
Case number: ********** 0
Notes added by: Pinky Xulu
WHO THE **** DOES THAT? Does this make any sense??? And you have the audacity to deduct over R1200 in this period of me waiting for your service upgrade.
I also just received an invoice informing me my balance due by 31 August is R1 296.94, FOR WHAT EXACTLY???
Can I please get a recording of the sales call as I took this online and I was only called to confirm.
1: Sales consultant did not inform me that package doesn't cover my area
2: She did not inform me that this is an uncapped deal as she read terms and conditions
I WANT THIS RECORDING RELEASED AS IT IS THE BIGGEST PART OF THE PROBLEM.
I cannot give my ID number but herewith account number ********** 6. I have no idea what the sim number is.
when exactly will you come back to me???