Telkom is honestly pathetic

Good day

I have been trying to sort out this mess since November 2024. I am paying and have 3 suspended lines!! I have been emailing calling going to the stores with no proper answers. In November Telkom called me to ask if I want to upgrade my and my kids packages for an extra R25 a month, I specifically asked if they were sure I would only pay R25. They assured me. They mentioned Nothing about the fact that it was an early upgrade and the device would become payable immediately!! I eventually got hold of someone that understood- they sent me the below email. Even after all this they are still saying I must pay the device before they I unsuspend my lines! So I must continue to pay my obligated monthly amounts without the use of my phone. I have never seen or heard of such pathetic service in my life. Email from a telkom agent: Good day'

Kindly please assist.

Customer contacted and asked if she can upgrade package for extra R25. A month to receive more data, now customer billed for ( Device Obligation / Carryover 03 Oct 24 R 6,300.00 on the November 2024 invoice) and customer was never told about the device obligation R6300.00.

Please note that all payments below reflecting on the account***/ FA no: ***.

1. On FA no: *** R2000.00 paid on the 15 December 2024 @ 11:19 and same day another R2000.00 paid 15 December 2024 @ 11:20.

Then R2300.00 paid on the 20 January 2025 @ 09:33 on the same FA ***.

2. FA no: *** is also up to date and you paying R63.00 every month end.

Kindly please assist to reverse the device obligation of R6300.00 on the November 2024 invoice and revert with the feed back to the customer.

Help!!!!!!