TELKOM IS HOLDING ME HOSTAGE

<p>I am having to assist my boss with cancelling his Telkom account, he sent the cancellation forms 23 Jan'17 and got an email saying it had been acknowledged and that he will get a call within the next few days to confirm cancellation, that never happened. He got billed in Feb and thats when he pulled me in, I found out he had to give 20-30days notice and thats why he had to pay but I got the same story they will check up and confirm. He never got a call, then the 20-03-2017 he got another bill for March and thats gotten me to this point now. I was told all he had to do was pay for the outstanding amount except for what he was billed extra, and once that was done they would cancel the account and deduct the rest of the outstanding amount.</p> <p> </p> <p>The worst with Telkom, was how long it took me to deal with a single person, I only got the supervisor - Jody's cell number because he sent me an email with a different signature and it was on there - don’t think it was meant to be - so at least I finally had that because every time I call into the call centre you have to deal with someone different, I have to give them my bosses cell and ID number, home and email address for them to first bring up his account, then discuss the whole problem with them to hear the same story, and when I didn’t have his cell number yet the staff were messing around with me and would pass me onto diffident ppl when I asked for the supervisor and eventually left me on the phone for over 5mins and I was going through the emails and saw this cell number and while I was waiting to be put through to him called on the other phone in the office and he answered his cell. Now this supervisor said he will help me but never gets back to me via email so I have to call him to just have some form of communication, he keeps telling me there is a back log in cancellations and that is why it is taking long, so I keep asking him to please send this to me in writing but he never responds. Now I feel like I am in this warped universe where I am going to get no where, where all I can do is keep calling him, getting **** promises and sending emails that gets no response - and this is from a SUPERVISOR?!?!?!?!</p> <p>I understand if there is an issue or problems in the company but at least explain this properly to a person and keep them in the loop. This is absolutely disgusting that a company will pretty much hold you hostage as a client. You don't want their services anymore, you cancel according to their T&Cs but they then prolong their clearly laid out process while sending bills in the mean time and if you don't pay there is a chance they can blacklist you, this is totally unacceptable and something needs to be done with it. Just cancel my bosses account and get it over with, does it really have to take longer than 3 months to cancel a contract????!?!!!!?!?!?!? </p>