Telkom is Hellkom

I just filled in a survey from Telkom asking me why I rated their service so poorly. This is what I wrote: "It took more than 2 months after signing a new contract for Telkom to downgrade my fibre connection. When it was downgraded Telkom kept (and keeps) billing me for both old AND new contracts AND they charged me for a new Modem which should have been free. Furthermore today Telkom's agent at the local Telkom shop told me they could not help me because the person who they had e-mailed and who was the only person in the whole world who could help me was on leave. I asked them what Telkom would do if that person died and they told me I would have to wait for a replacement to be appointed. I then used my Telkom app to ask for someone to call me back regarding the billing issue. That was 6 hours ago and I am still waiting. 😂