Telkom is Hellkom!!!

We has taken a 24 month data contract in 2019, which after the 24 months went on a month to month contract. Then last year around July we had not received any data but was being charged for it via debit order. We have been querying this from then & requested for a cancelation in August 2022 (7 going onto 8 months now) but no feedback. In January 2023, we were given the team leader's email address. When we emailed him for a cancelation & refund, he ignores the fact of a refund & asks if we want to cancel. To which we request for a cancelation again & correspondence thereof of confirmation of cancelation & again what about the refund. To date there has been no response from him. How can we be paying for something that we are not receiving...this is against the consumer act & does not make any sense at all!!! The agents at the call center have said that they can see on their system that no data was given but they are unable to assist us, they give us a reference number & tell us that someone will contact us.....but no.....another wasted call. We then get an email to say that we have been handed over to their debt collectors & soon get many calls as to when the monies will be paid & they are not interested in the problem at hand. They even advised that they can make a payment arrangement but still not prepared to listen to the problem. The debt collectors say the the contract has been cancelled (this is the 1st time that we heard this) but we have to pay a cancelation fee of over R1500 immediately & interest is accumulating so don't delay in paying. We have not received any statements reflecting this....I actually can't remember the last time an invoice/statement was even emailed to us...they can email us a handover letter but not statements.....no excuses they have our email address. A cancelation fee for what exactly!!!!....after 2 years the device was paid off, we then paid monthly for when we received & when we didn't receive data (debit order) so noy why R1500 & more.....this is a complete *******. The customer service call center is pathetic, there is no email address for account/customer queries (try to google it if you think its not true, go to their website even) which tells you that they do not care about their customers & after sales.....all they want is your money.....pathetic! Even the Telkom store cannot assist, they keep saying that we have to go through the call center. If there is anyone who is willing to assist & resolve my query these are my call reference numbers: ***2; ***2; ***0; ***1. To those that are thinking of trying Telkom.....there is nothing to think about....do not use them!