Telkom is guaranteed to ruin my day

On Monday, I went to the Telkom shop at Kenilworth Centre to change the name of my account and to arrange for my telephone account to be sent electronically as they have not been arriving in the post. After a wait of over 30 minutes (one really needs the patience of a saint to deal with Telkom) I thought I had successfully achieved my goals. WRONG - on arriving home I found an e-mail from Telkom asking me to verify my e-mail address for electronic billing - I clicked the link, went through to the appropriate page where I just had to click the `accept' button but despite many attempts it just kept telling me that it couldn't accept my choice and to try again. I tried on both my laptop and ipad. Fine - so I thought I would find someone to talk to - I tried connecting to an agent - still waiting - asked someone to call me back - still waiting. Whilst I was waiting in the queue at the shop, several people were there to cancel their lines due to problems with Talkom. I can understand why.