TELKOM IS GONE DOWN THE DRAIN impossible to do thing online or converse via customer care. they are CLUELESS

Im utterly appalled at the fact that its virtually impossible to downgrade or cancel my line. I had gone into a telkom store last year november 2018 to downgrade my adsl and landline to a land line only. when i was told to do the down grade online as the store no longer are able to do cancellations. i then went online and attempted to cancel my "smart home advanced" package and requested to only have the landline available. i was then notified it would take one calendar month to take effect. i then waited... decembers bill came and nothing had change. i still paid for smart home advanced, January the SAME, FEBRUARY SAME, MARCH SAME, then i just stopped paying as i thought the first two months wait just be credited off on telkom's side. i called customer care and was moved several time to different departments and no body seemed to know what the relative department was. i got moved to mobile to business to domestic, till eventually i was told they would escalate the case and revert back to me. still nothing happend. i called again on the 04/04/2019 and spoke to Leliswa and history repeated its self. i have so many case numbers but nobody seems to be helping me. november case number ***5, ***6, ***3, ***0 leliswa 04/04/2019, Sinazo 23/07/2019. WHERE TO NOW???? eventually if i ever come to the point that they understand that i want them to exclude the smart home package. they can cancel the landline as i am never using telkom for land lines or internet again. i hope they buck up in the mobile department as i have 2 contracts with them as well. or im doomed