TELKOM IS GOING TO LOSE ANOTHER CLIENT

My Fiber stopped working yesterday afternoon. After +-1 hour the conclusion was a fault on the line. A ticket was logged for a technician. I made it clear that three people work from home and this was extremely urgent. 11:53 today I called and was told they are trying to resolve the issue remotely, which makes no sense as the fault is supposed to be on the line. This means they have done nothing on this urgent call. I was told the technicians would call me and they have made a note that this is extremely urgent. I think by now the remote attempt should be seen as unsuccessful and a call should have been made. It is now 3 hours later and no effort has been made to fix my problem. I have lost all faith in TELKOM/OPENSERVE